Your quiet moments should stay yours.

1. Information we may collect

Depending on how you use Novellora, we may collect information you provide directly, information related to your use of the app, and basic technical information needed to keep the service working.

• Account details, such as email address, if you create an account or contact support.
• App activity, such as stories played, favorites, preferences, or saved progress.
• Purchase or subscription status, usually processed by Apple App Store or Google Play.
• Device and diagnostic information, such as app version, device type, crash logs, and performance data.

2. How we use information

We use information to provide Novellora, improve the listening experience, support users, maintain security, and understand how the product is performing.

• To personalize your evening experience and remember your preferences.
• To provide access to features, purchases, or subscriptions.
• To respond to support requests.
• To improve app quality, fix bugs, and understand feature performance.
• To protect the service from misuse, fraud, or technical problems.

3. Payments and subscriptions

If Novellora offers paid features or subscriptions, purchases are usually handled by Apple App Store or Google Play. We do not receive your full payment card details from those platforms.

4. Analytics and diagnostics

We may use analytics or diagnostic tools to understand app performance, crashes, usage patterns, and overall product health. These tools help us improve Novellora and make the experience more stable.

5. Sharing information

We do not sell your personal information. We may share limited information with service providers who help us operate, improve, or support Novellora, such as hosting, analytics, customer support, or payment platforms.

6. Data retention

We keep information only as long as reasonably needed to provide Novellora, comply with legal obligations, resolve disputes, and improve the service.

7. Your choices

You may be able to access, update, delete, or request a copy of certain personal information. You can also manage subscriptions through Apple App Store or Google Play settings.

8. Children’s privacy

Novellora is not intended for children under the age required by applicable law. If we learn that we have collected information from a child without proper consent, we will take appropriate steps to delete it.

9. International use

If you use Novellora from outside the country where our servers or service providers are located, your information may be processed in other countries according to applicable laws.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above.

11. Contact us

If you have questions about privacy or data requests, please contact us:

Email: [email protected]