Subscription help
Questions about billing, trial access, cancellation, or managing your subscription.
Support
How can we help?
Something not working as expected? We’ll help you return to your evening as smoothly as possible.
Start here
Common support topics.
Restore purchases
If your subscription is active but access is missing, restore purchases inside the app first.
App issues
Playback, login, loading, or technical issues that interrupt your listening experience.
Feedback
Tell us what you loved, what felt missing, or what would make Novellora feel even more like home.
Quick answers
Before you write to us.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. Open your App Store or Google Play account settings and manage subscriptions from there.
How do I restore my purchase?
Open Novellora, go to the subscription or account area, and tap “Restore Purchases.” Make sure you are signed into the same Apple ID or Google account used for purchase.
Why can’t I access premium stories?
Check your internet connection, confirm your subscription is active, then try restoring purchases. If it still does not work, contact us.
Where can I send feedback?
We’d love to hear from you. Send your thoughts to [email protected].
Contact
We’d love to hear from you.
For support, feedback, or partnership questions, email us and we’ll get back to you as soon as we can.
[email protected]Return to your evening
The world can wait.
Novellora is here when you’re ready.